Terms And Conditions

General Terms and Conditions of Sale
These Terms and Conditions govern the sale of goods by Nawab Lounge Restaurant and form the basis of the contract between you and us.

Definitions

In these Terms and Conditions, the following terms shall have the meanings below:

  • "Restaurant/We/Us/Our" means Nawab Lounge Restaurant, 3 South St, St. Neots PE19 2BW.

  • "Application" refers to any Nawab Lounge mobile application or online platform used for placing food orders.

  • "Online Ordering" refers to the use of our website or application to place food orders with Nawab Lounge.

Our Contract

All orders are subject to availability and confirmation of the final price. Estimated delivery times may vary due to external circumstances. To place an order with Nawab Lounge, you must be over 18 and possess a valid payment method. Orders are only accepted once we confirm via email or the order platform. You confirm that all details provided are accurate and that sufficient funds are available.

Pricing and Availability

While we strive for accuracy, errors in descriptions, availability, or pricing may occur. If a pricing error is identified after you’ve placed an order, we will contact you with the correct price and the option to reconfirm or cancel. If we are unable to reach you, the order will be cancelled, and any payment made will be refunded.

Delivery charges (if applicable) are clearly indicated and included in the total price at checkout.

Payment

All card payments are processed via secure platforms such as PayPal or Stripe. Upon ordering, a standard pre-authorisation check is carried out, and your card is charged upon approval. Your statement will show payment under "Nawab Lounge" or a similar reference.

Delivery Estimates

Delivery and collection times are approximate and may be affected by factors beyond our control. However, we will make every effort to fulfil your order within the estimated timeframe.

Refunds & Chargebacks

For issues related to online payments, refunds, or disputes, please contact us at:
???? info@nawablounge.co.uk
???? 3 South St, St. Neots, PE19 2BW
 

Unrecognised transactions should be reported to us immediately.

Order Cancellations & Amendments

Once an order is confirmed and paid, cancellations may not be possible. If you wish to cancel or amend your order, please contact us immediately. We cannot guarantee changes can be made once food preparation has begun.

Feedback

We welcome your feedback. You may submit comments via our website or application. Feedback will be reviewed and may be publicly displayed.

Compensation

If you are dissatisfied with your meal or service and seek compensation, please contact us within 48 hours of your order to discuss the matter. Claims made after this period may not be eligible for refunds or compensation.

Customer Support

For any order-related enquiries, contact us through the "Contact Us" section of our website or via email at info@nawablounge.co.uk.

Privacy Policy & Terms of Use

Use of our website and application is subject to our Privacy Policy and Terms of Use, which are incorporated into these Terms and Conditions by reference.

Variations

We reserve the right to amend or update these Terms and Conditions and any part of our services without prior notice.

Invalidity

If any provision of these Terms and Conditions is deemed unlawful or unenforceable, it shall be severed without affecting the validity of the remaining provisions.

Waiver

Our failure to enforce any of these terms shall not constitute a waiver of our rights.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of England and Wales. Disputes shall be subject to the jurisdiction of the courts in England, Wales, Scotland, or Northern Ireland, depending on your place of residence.